Maintenance Request
All maintenance requests must be presented in writing before they can be acted upon. Please fill in the Maintenance Request form found at the bottom of this page, ensuring all details are entered correctly.
For urgent repairs, call our office at 03 5282 4699 during business hours, or 0410 002 502 after hours.
Maintenance Troubleshooting Guide
Hot Water Systems
If your hot water supply is not hot or doesn’t last as long as it should, your hot water system may need topping up. Follow these steps:
1. Topping Up the System:
- Locate the filler valve on the side of the hot water system.
- Lift the floppy lever until water flows from the overflow.
- Repeat this process every few months.
2. Check the Power:
- Ensure the power is on.
- Check if the power box has tripped a switch or blown a fuse.
3. Relighting the Pilot:
- If your hot water system uses a pilot light, follow the manufacturer’s instructions for relighting the pilot.
- Typically, this involves turning the gas control knob to “pilot,” holding down the knob or button while using a lighter or match to ignite the pilot, and then turning the knob to the “on” position.
If the above steps do not rectify the problem, please contact our office.
Water Leaks
- Water Bubbling Out of the Ground: This could be serious. Contact our office immediately.
- Roof Leaks: Contact SES to arrange temporary tarps and phone our office to advise.
Bath/Shower Leaks
- Regularly check for leaks in wet areas (bathrooms, laundry kitchens).
- If the carpet/floor is wet, dry the area thoroughly. If the problem persists, advise our office.
Leaking Toilet
- Regular mopping and turning off the tap between uses is usually adequate until a tradesperson arrives. Please complete the repair advice form and send it to our office.
Faulty Switches or Fans
- Ensure the fan is cleaned regularly to be free from dust
- Do not attempt to fix it yourself or use the switches.
- Contact our office as soon as possible.
Lights
- Check the power or fuse box.
- Ensure the power is on and the switch has not tripped.
Renters are responsible for replacing blown light bulbs. If the problem persists, contact your property manager.
Power
- Check if the Safety Switch has tripped and reset it if necessary.
- Unplug all appliances from power points, then reset the Safety Switch and plug in appliances one at a time to locate any faulty appliances.
- Check the fuse box for a blown fuse.
Notify our office if the problem is not rectified. Renters will be responsible for callouts where their faulty appliances have caused the problem.
Cooktop/Oven
- Ensure power is connected and check the power box for a tripped switch or blown fuse.
- Contact us to arrange for professional help.
Heating/Cooling
1. Gas Heating;
- Check the Pilot Light: Ensure the pilot light is on.
- If the pilot light is off, follow the instructions on the unit to relight it. If instructions are not visible, Google the unit to source the manual.
2. Electric Heating;
- Check the Meter Box: Ensure all switches are ON.
3. Split System Unit;
- Remote Control: Change the batteries in the remote control.
- Filters: Clean the filters.
- Wait Time: Wait 5-10 minutes for the system to function correctly.
- Settings: Ensure the unit is set to the correct mode with a reasonable temperature.
If you would prefer to print and fill out a form manually, click here to download a Maintenance-Request-Form.
Please print the form, fill out the repairs needed with as much detail as possible and hand the form into the office at 16 Hicks Street, Lara or send it to your Property Manager via email